Contact
Account, privacy, copyright and moderation enquiries.
CONTACT DRAWPUNKT
Last Updated: July 26, 2026
Thank you for being part of the Drawpunkt community.
You can contact the Drawpunkt support team regarding account access, privacy requests, copyright complaints, artwork reports, community safety, artist channels, live chat, advertising, technical problems and general enquiries.
Please select the most relevant subject and provide clear information so that we can review your request efficiently.
1. GENERAL SUPPORT
Contact us for general questions about:
• Using Drawpunkt;
• Creating and publishing artwork;
• Drawing replay features;
• Artist profiles;
• Artist channels;
• Channel subscriptions;
• Notifications;
• Comments and replies;
• Live chat rooms;
• Competitions;
• Other Drawpunkt features.
When requesting support, include your Drawpunkt username and a clear description of the issue.
2. ACCOUNT ACCESS AND SECURITY
Contact us immediately if:
• You cannot access your account;
• You believe your password has been compromised;
• You notice unauthorized activity;
• Your email address has changed;
• Your account was accessed by another person;
• You received an unexpected security notification;
• You believe someone is impersonating you.
Include:
• Your Drawpunkt username;
• The email address connected to the account;
• The approximate date of the problem;
• A description of the suspicious activity;
• Screenshots where helpful.
Never send your password, session cookie, authentication token or complete payment information.
Drawpunkt representatives should never ask you to provide your password by email.
3. PRIVACY REQUESTS
You may contact us to request:
• Access to your personal information;
• Correction of inaccurate information;
• Deletion of eligible information;
• Account cancellation;
• Restriction of processing;
• Data portability;
• Withdrawal of consent;
• Objection to certain processing;
• Information about advertising or cookies;
• Review of a privacy-related decision.
Use the subject line:
Privacy Request — Your Drawpunkt Username
Include:
• Your Drawpunkt username;
• The email address connected to your account;
• Your country or region;
• The privacy right you wish to exercise;
• A clear description of your request.
We may request reasonable verification before processing a privacy request.
Verification is required to protect users against unauthorized access and fraudulent deletion requests.
Do not send unnecessary identity documents unless specifically requested through a secure process.
4. COPYRIGHT COMPLAINTS
If you believe that artwork or other content published through Drawpunkt infringes your copyright, submit a detailed copyright complaint.
Use the subject line:
Copyright Complaint — Artwork or Content URL
Your complaint should include:
• Your full name;
• Your contact email address;
• Identification of the copyrighted work;
• The exact Drawpunkt URL of the allegedly infringing content;
• An explanation of why you believe the use is unauthorized;
• Evidence of ownership or authorization where available;
• A good-faith statement that the disputed use is not authorized by the copyright owner, its agent or the law;
• A statement that the information supplied is accurate;
• Your physical or electronic signature where required.
Incomplete notices may delay our review.
Submitting a knowingly false or misleading copyright complaint may have legal consequences.
Drawpunkt may remove or restrict access to disputed content while a complaint is reviewed.
5. COPYRIGHT COUNTER-NOTICES
If your content was removed because of a copyright complaint and you believe the removal was incorrect, you may submit a counter-notice where permitted by applicable law.
Use the subject line:
Copyright Counter-Notice — Artwork or Content URL
Include:
• Your full name;
• Your Drawpunkt username;
• Your contact information;
• Identification of the removed content;
• The location where the content previously appeared;
• An explanation of why you believe the content was removed by mistake;
• Statements and declarations required by applicable law;
• Your physical or electronic signature where required.
Drawpunkt may share a valid counter-notice with the person who submitted the original complaint where legally permitted or required.
6. REPORTING ARTWORK
Use the “Report artwork” button on the relevant artwork page whenever possible.
Artwork may be reported for reasons including:
• Copyright infringement;
• Harassment;
• Hate speech;
• Sexual or exploitative content;
• Child safety concerns;
• Threats or violent content;
• Privacy violations;
• Impersonation;
• Fraud;
• Spam;
• Malicious links;
• Illegal content;
• Other violations of the Terms of Use.
If the on-page reporting feature is unavailable, include the exact artwork URL in your message.
7. REPORTING COMMENTS AND REPLIES
Use the available report button next to the relevant comment or reply whenever possible.
Include:
• The artwork URL;
• The username that posted the content;
• The approximate date and time;
• The reason for the report;
• A screenshot where helpful;
• Any immediate safety concern.
Artists may approve comments submitted to their artwork, but Drawpunkt administrators retain authority to remove comments that violate community rules.
Artist approval does not prevent administrative review.
8. LIVE CHAT REPORTS
Contact us if a live chat message contains:
• Threats;
• Harassment;
• Hate speech;
• Sexual exploitation;
• Illegal content;
• Personal information;
• Malicious links;
• Spam;
• Impersonation;
• Attempts to steal passwords;
• Attempts to manipulate likes or ratings;
• Other serious community violations.
Include:
• The chat room name;
• The username involved;
• The approximate date and time;
• The message content or screenshot;
• A brief explanation of the concern.
Live chat messages may not remain visible permanently. Prompt reporting helps us investigate effectively.
9. CHILD SAFETY
Reports involving the safety or exploitation of a child are treated as urgent.
Use the subject line:
URGENT CHILD SAFETY REPORT
Include only the information reasonably necessary to identify and investigate the issue.
Do not download, reproduce, forward or redistribute suspected child sexual abuse material.
Where appropriate or legally required, Drawpunkt may preserve relevant information and report the matter to competent authorities.
If a child is in immediate danger, contact local emergency services or the appropriate law-enforcement authority.
10. THREATS AND IMMEDIATE DANGER
If content contains a credible and immediate threat of violence, contact the appropriate emergency service or law-enforcement authority first.
You may also notify Drawpunkt using the subject line:
URGENT SAFETY REPORT
Include:
• The exact content URL;
• The username involved;
• The date and time;
• A description of the threat;
• Any information indicating immediate danger.
Email and website contact forms are not emergency communication services and may not be monitored continuously.
11. ARTIST CHANNEL SUPPORT
Contact us regarding:
• Channel eligibility;
• Channel activation;
• Channel customization;
• Cover or background image problems;
• Channel-name disputes;
• Subscriber-count problems;
• Subscription notifications;
• Artist live-room access;
• Channel suspension;
• Channel ownership;
• Impersonation.
Include your username and the channel URL.
Meeting numerical eligibility requirements does not automatically guarantee channel activation. Drawpunkt may also review account standing, authenticity, security and compliance history.
12. SUBSCRIPTION AND NOTIFICATION SUPPORT
Contact us if:
• A subscribed channel is missing;
• You cannot unsubscribe;
• Notifications are not being delivered;
• You received an incorrect notification;
• A channel is displayed under the wrong artist;
• Subscription totals appear inaccurate.
Include:
• Your username;
• The artist’s username;
• The channel URL;
• A description of the problem;
• Screenshots where helpful.
Drawpunkt does not guarantee delivery of every notification, but we may investigate persistent technical problems.
13. TECHNICAL SUPPORT
Contact us regarding:
• Drawing studio errors;
• Artwork saving failures;
• Replay problems;
• Pen-pressure problems;
• Mobile layout errors;
• Horizontal scrolling;
• Image upload problems;
• Profile image problems;
• Channel customization problems;
• Sign-in errors;
• Notification errors;
• Chat loading problems;
• Broken links;
• Unexpected error messages.
For faster investigation, include:
• Device type;
• Operating system;
• Browser name and version;
• Page URL;
• Approximate date and time;
• Steps that caused the problem;
• Screenshot or screen recording;
• Exact error message.
Do not include passwords, authentication cookies, access tokens or private server credentials.
14. SECURITY VULNERABILITIES
If you discover a possible security vulnerability, report it privately.
Use the subject line:
CONFIDENTIAL SECURITY REPORT
Include:
• A clear description of the vulnerability;
• The affected page or feature;
• Reproduction steps;
• Potential impact;
• Screenshots or technical evidence;
• Your contact information.
Do not:
• Access another user’s private information;
• Modify or delete data;
• Publish the vulnerability before it can be investigated;
• Use automated testing that disrupts the Service;
• Demand payment through threats;
• Attempt to maintain unauthorized access;
• Exploit the vulnerability beyond what is necessary to demonstrate it safely.
Drawpunkt may acknowledge responsible security reports, but submission does not automatically create a right to payment or reward.
15. ADVERTISING ENQUIRIES
Contact us regarding:
• Direct image advertisements;
• Advertising placement;
• Incorrect advertisement links;
• Misleading advertisements;
• Inappropriate advertisements;
• Google AdSense display issues;
• Advertisement image requirements;
• Advertising policy concerns;
• Potential advertising partnerships.
Use the subject line:
Advertising Enquiry
Include the relevant page URL and a screenshot of the advertisement where applicable.
The appearance of an advertisement does not necessarily mean that Drawpunkt endorses the advertiser, product or destination website.
16. BUSINESS AND PARTNERSHIP ENQUIRIES
Artists, organizations, galleries, educational institutions, brands and other businesses may contact Drawpunkt regarding:
• Creative partnerships;
• Sponsored competitions;
• Community projects;
• Artist collaborations;
• Exhibitions;
• Educational activities;
• Advertising;
• Technical integrations;
• Other business proposals.
Use the subject line:
Business Enquiry
Clearly identify your organization and explain the proposed collaboration.
17. LAW-ENFORCEMENT AND LEGAL REQUESTS
Authorized authorities and legal representatives may contact Drawpunkt regarding valid legal requests.
A request should include:
• The requesting authority or organization;
• The responsible person’s name and title;
• Official contact information;
• The legal basis for the request;
• The information or account requested;
• The relevant date range;
• Any applicable court order or legal document;
• Any legally valid deadline;
• Any confidentiality requirement imposed by law.
Drawpunkt may verify the authenticity and scope of a request before responding.
Requests should be appropriately limited and legally valid.
18. MODERATION APPEALS
If your artwork, comment, message, channel or account was restricted, you may request review where an appeal mechanism is available.
Use the subject line:
Moderation Appeal — Your Username
Include:
• Your username;
• The affected content URL;
• The decision being appealed;
• The date of the decision;
• Why you believe the decision was incorrect;
• Relevant context or evidence.
Submitting an appeal does not automatically restore content or account access.
Repeated, abusive or fraudulent appeals may be rejected.
19. ACCOUNT SUSPENSIONS
Drawpunkt may apply warnings, 15-day suspensions, 30-day suspensions or permanent bans depending on the severity and frequency of violations.
Severe violations may result in immediate permanent restriction without intermediate suspension periods.
If you believe a suspension was applied incorrectly, submit a moderation appeal.
Creating another account to evade a suspension may result in additional enforcement.
20. RESPONSE TIMES
Drawpunkt aims to review messages within a reasonable period.
Response times may vary depending on:
• The subject of the request;
• Request complexity;
• Verification requirements;
• Safety urgency;
• Legal obligations;
• Support volume;
• Availability of relevant evidence.
Urgent safety and security reports may receive priority.
Do not submit repeated copies of the same request, as duplicate requests may delay review.
21. COMMUNICATION SECURITY
Official Drawpunkt communication should come from an email address or contact method published on the official website.
Be cautious of anyone claiming to represent Drawpunkt through an unverified address.
Drawpunkt representatives should never ask for:
• Your account password;
• Your complete authentication token;
• Remote access to your device;
• Payment through gift cards;
• Cryptocurrency payments to restore an account;
• Unnecessary sensitive personal information.
Report suspicious messages to Drawpunkt.
22. INFORMATION TO INCLUDE
To help us respond efficiently, include:
• Your Drawpunkt username;
• Your contact email;
• The relevant page URL;
• A concise subject line;
• A clear explanation;
• Relevant dates and times;
• Screenshots where useful;
• The result you are requesting.
Do not send excessive or unrelated personal information.
23. CONTACT DETAILS
Service Name: Drawpunkt
Website:
The official Drawpunkt website
General Support Email:
support@drawpunkt.com
Privacy Email:
privacy@drawpunkt.com
Copyright Email:
copyright@drawpunkt.com
Security Email:
security@drawpunkt.com
Advertising Email:
advertising@drawpunkt.com
Operator:
The legal person or business identified by Drawpunkt
Business Address:
The official business address published by Drawpunkt
Country of Establishment:
The country published by Drawpunkt
Company Registration Number:
The registration number published by Drawpunkt, where applicable
24. IMPORTANT NOTICE
Replace the example email addresses and operator information on this page with active and verified contact details before public launch.
Messages sent to inactive or unmonitored addresses may not be reviewed.
For immediate threats or emergencies, contact your local emergency services. Drawpunkt’s contact channels are not emergency services.
We appreciate your help in keeping Drawpunkt creative, respectful, secure and welcoming for artists around the world.
Email: support@drawpunkt.com